Experience indicates – about 70% of your current costs can be saved. Sounds huge… but it happens when over time boxes have been simply sent off and left there.

Only “records” should go. That means NOT Christmas decorations, contents of the departed employees desk, print-outs of an electronic file (when the electronic file IS the record), stationery you’ll never use, documents you’re not required to keep. In short – only store things that have had a schedule applied (see below).

Yes…and… If there’s a lot of catch-up to do (making lists, developing schedules etc) they can’t do it in spare 10 minutes. For schedules, they need big blocks of uninterrupted time – and the specialist knowledge to do it. If that’s not so, you’re better to outsource, while your people maintain their customer service.